Responsible gambling

Responsible Gambling at Grosvenor Casino Edinburgh

At Grosvenor Casino Edinburgh, we are committed to providing a safe and enjoyable gaming experience for all our customers. We understand that problem gambling can have serious consequences and want to make sure that you have access to the support and resources you need.

Voluntary Self-Exclusion

If you feel that your gaming habits may be becoming problematic, we encourage you to consider self-excluding from our premises. This means that you will not be able to enter the casino for a specified period of time, giving you a break from gambling and allowing you to focus on your personal well-being.

Deposit Limits

We also offer deposit limits as part of our responsible gaming policies. These allow you to set a maximum amount that you can spend on gaming in a given session or over a specific period of time. By setting these limits, you can help prevent yourself from spending more than you intend and reduce the risk of developing problem gambling habits.

Time-Outs

In addition to deposit limits, we also offer time-outs for customers who may be experiencing difficulties with their gaming habits. This allows you to temporarily suspend your account and take a break from gaming without having to completely self-exclude.

Session Reminders and Loss Limits

We recognize that sometimes it's not easy to keep track of how much money has been spent, so we offer session reminders and loss limits as part of our responsible gaming policies. These can help you stay on top of your spending and ensure that you don't overspend or lose more than you intend.

Staff Training

Our staff are trained to recognize problem gambling behavior and will signpost tools and resources if they become aware of a customer's difficulties with their gaming habits.

Support Organizations

We also provide information and leaflets about national support bodies such as GamCare, Gamblers Anonymous, and the National Gambling Helpline. These organizations offer free, confidential advice and support to anyone struggling with problem gambling.

Additional Support Measures

Grosvenor Casino Edinburgh operates in full accordance with UK regulations regarding responsible gaming, including prominent safer-gambling messages, staff intervention training, and structured exclusion schemes. We believe that everyone should be able to enjoy our facilities without worrying about the risks associated with problem gambling.

Remember, if you do need help or support with your gaming habits, please don't hesitate to reach out to us.